At Yoga Story, we are dedicated to ensuring your complete satisfaction with every purchase. However, we understand that there may be times when you need to return an item. Please review our policy below:
1. Returns
If you wish to return an item for any reason, you may do so within 14 days of delivery for a full refund of the purchase price, excluding shipping costs. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was received.
2. Refunds
Refunds will be processed once the returned item is received and inspected. Refunds will be issued to the original method of payment and may take several business days to appear in your account, depending on your financial institution.
If you receive a defective item or one that has an error, please contact us within 7 days of receiving your order. We will work with you to resolve the issue promptly, which may include replacing the item or issuing a refund.
3. Exchanges
We do not typically offer exchanges due to the nature of our products. If you receive a defective or incorrect item, please contact us immediately, and we will assist you in resolving the issue.
4. How to Initiate a Return
To initiate a return, please contact our customer service team at invoice@online-solutions-ltd.com. Provide your order number and the reason for the return. We will guide you through the return process and provide any necessary instructions for shipping the item back to us.
5. Conditions
- Items must be returned in their original packaging, unused, and in the same condition as received.
- Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.
6. Contact Us
If you have any questions about our refund and returns policy, please reach out to us at invoice@online-solutions-ltd.com. Our customer service team is here to assist you and ensure you have a positive shopping experience with Yoga Story.
Note: This policy applies to purchases made directly through our website. For items purchased through authorized retailers, please refer to their respective refund and returns policies.